Shipping Policy

This Shipping Policy defines the standardized shipping, processing, delivery, and customs rules applicable to all orders placed on our website. Designed to maintain transparent and consistent service standards for all global customers, this policy clarifies the complete operating specifications for order processing, outbound delivery, transit delivery, and customs clearance processing. All shopping behaviors and order transactions on the platform are subject to the terms of this shipping policy. By completing order payment and confirmation on our website, all customers fully recognize and accept the shipping service rules stipulated herein. We adhere to standardized, efficient and rigorous logistics management procedures to ensure that every ordered product can be delivered safely and completely to customers’ designated destinations.

1. Order Processing & Handling

All officially paid and confirmed orders will enter the unified processing queue immediately. Our team will complete order information verification, product quality inspection, product sorting, professional packaging and outbound confirmation in accordance with standardized operating procedures. We strictly implement standardized processing specifications for every order to ensure product integrity, complete matching of accessories and correct order information before shipment.
All orders will be processed and dispatched within a uniform standard processing cycle after successful payment. We have a complete internal order scheduling mechanism to ensure orderly processing of all orders and avoid order backlog and delayed processing. Every product will be packaged with professional protective materials during the packaging process to effectively resist extrusion, collision and other external damage during cross-border transportation and ensure that the goods are delivered in good condition.

2. Delivery Timeframe

We cooperate with stable and mature global cross-border logistics channels to provide reliable international delivery services for all customers. After the order is successfully dispatched, the goods will go through standardized international transportation, customs clearance and local distribution links. Under normal transportation conditions, all goods can be delivered to the customer’s receiving address within a unified conventional delivery cycle.
The overall delivery cycle covers international transit, customs clearance inspection and local final distribution. In view of the particularity of cross-border logistics, individual orders may face slight delays due to objective factors including customs inspection arrangement, regional logistics scheduling and extreme weather conditions. We will always track the logistics status of all orders in real time and try our best to ensure stable delivery efficiency.

3. Customs & Duty Responsibility

We undertake all customs-related expenses and tariff responsibilities incurred during the cross-border transportation and customs clearance process of all orders. All tariff costs, customs clearance handling fees and additional inspection fees generated during the customs clearance process shall be fully borne by our platform.
Customers do not need to bear any form of customs fees, additional handling charges and extra hidden costs during the whole process of order receiving. We fully assume all cross-border logistics risk cost and tariff cost to ensure that customers can complete the receipt of goods with zero additional expenditure. All expense rules are transparent and standardized, with no arbitrary charges or hidden consumption items.

4. Logistics Tracking & Order Inquiry

After the order is shipped, we will update the corresponding logistics tracking information in a timely manner. Customers can check the real-time transportation progress, transit status and delivery progress of the order through the official order query channel. We maintain real-time monitoring of the logistics status of all outbound orders to timely discover and properly solve abnormal problems in the transportation process.
For any questions about order processing progress, logistics transportation status and delivery abnormal feedback, customers can contact our official customer service team through the Contact Us page on the website. Our professional service team will quickly verify the order information, track the logistics progress and provide timely and effective problem solutions to ensure that every customer can grasp the order dynamics in real time.

5. Delivery Scope & Address Specification

Our logistics service covers mainstream regions around the world, realizing cross-border delivery services for global customers. To ensure smooth delivery of orders, customers need to fill in accurate, complete and valid receiving information when placing orders, including detailed receiving address, valid contact information and accurate postal code information.
Incomplete, incorrect or non-standard receiving address information may lead to delayed delivery, failed delivery or goods return. We will strictly deliver the goods according to the receiving information submitted by customers. For logistics abnormalities caused by customers’ incorrect information filling, we will actively assist in solving the problem, but will not bear the corresponding abnormal loss cost.

6. Abnormal Logistics Handling

In the process of cross-border transportation, due to objective uncontrollable factors such as official customs inspection, regional logistics suspension and force majeure factors, individual orders may have problems such as transit delay and temporary detention. We will actively follow up the processing progress of abnormal orders, communicate and coordinate with logistics and customs departments, and try our best to promote the smooth completion of delivery.
For confirmed lost orders and seriously damaged goods caused by logistics problems, we will formulate reasonable follow-up solutions for customers in accordance with the official after-sales specifications to fully protect the legitimate shopping rights and interests of customers.

7. Currency Standard

All logistics-related expense settlement and order transaction settlement on our website adopt a unified standard, with USD as the only settlement currency. All standardized charging items and settlement items are calculated and settled in unified currency units, ensuring the accuracy, standardization and consistency of all fund settlement links.

8. Policy Updates

We reserve the right to adjust and optimize the content of this Shipping Policy according to the iteration of platform logistics services and the upgrading of cross-border logistics channel standards. All updated policy contents will be displayed on the official website page in a timely manner, and the updated service rules will take effect immediately after publication. Customers’ continued use of the website’s shopping and logistics services will be deemed as recognition and acceptance of the latest shipping policy terms.

9. Contact Support

If you have any questions about order processing rules, delivery cycle specifications, customs clearance policies and logistics abnormal handling, please contact our official customer service team through the Contact Us page of the website. We will provide professional policy interpretation, logistics progress query and targeted problem-solving services for all customers to ensure a stable and reassuring cross-border shopping and delivery experience.

 

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