Customer Service Policy

Welcome to our official customer service policy page. This policy is designed to provide clear, transparent, and standardized service guidelines for all global customers, especially our customers in the United States. We are committed to delivering a reliable, convenient, and worry-free cross-border shopping experience by standardizing all service links including order processing, logistics delivery, tariff settlement, return and refund rules, currency settlement, and customer consultation services. All service clauses formulated by us are applicable to all orders and products on the website, ensuring that every customer can enjoy consistent, high-quality and guaranteed shopping services.

1. Order Processing & Shipping Policy

We adhere to efficient and standardized order processing procedures to ensure that every customer’s order can be confirmed and arranged in a timely manner. All valid orders successfully paid on our website will be processed and shipped within a standard processing cycle. Our team will complete order verification, product inspection, packaging and outbound arrangement in an orderly manner to ensure that the products are intact and correctly delivered to the logistics system.
We have established stable and mature global logistics distribution channels covering mainstream regions around the world. After the order is shipped, the goods will arrive at the customer’s destination within a conventional and stable transportation cycle. We always optimize logistics operation links, cooperate with high-quality cross-border logistics providers, and effectively reduce the uncertainty of transportation, so that customers can receive their ordered products stably and efficiently.
In order to bring customers a zero-burden shopping experience, we implement a full-site free global shipping policy for all products in the store. There is no minimum order quantity threshold for free shipping, and all customers can enjoy free delivery service regardless of the order amount. We completely abolish all shipping charges, allowing every customer to purchase favorite artistic lifestyle products without additional logistics costs.

2. Tariff & Additional Fee Policy

Different from most cross-border e-commerce platforms, we fully undertake all tariffs, customs clearance fees and any other additional handling fees incurred during the cross-border transportation and customs clearance process. All expense standards are transparent and standardized, and there are no hidden charges in the whole shopping process.
Customers will not bear any extra costs other than the product payment amount. All cross-border related expense risks and costs are borne by our brand side, which fundamentally avoids the extra economic burden and uncertain consumption risks for customers during the receiving process. We always adhere to the transparent consumption principle, protect customers’ consumption rights and interests in all aspects, and ensure that every shopping experience is safe, reliable and free of hidden costs.

3. Return & Refund Policy

We provide a humanized and customer-oriented after-sales return service to fully protect customers’ shopping experience and legitimate rights and interests. All products sold on our website support a long-term return service. Customers can apply for a return application through the official process within the valid return period after receiving the goods if they are not satisfied with the products, the products do not match the expected effect, the products are not suitable for personal use scenarios, or there are non-human quality problems.
All return applications need to comply with our official return specifications, ensuring that the returned products are kept intact, unused, and retain original packaging and accessories. After receiving the returned goods, our professional after-sales team will conduct strict inspection and verification in accordance with unified standards.
Once the returned goods are verified to meet the return conditions, we will complete the refund operation efficiently within the standardized refund cycle. The refund will be returned to the customer’s original payment account in full. The whole return and refund process is formal, transparent and standardized, with no complicated procedures or deliberate delays, ensuring that customers can get timely and effective fund recovery.

4. Currency Settlement Policy

To adapt to the consumption habits of American customers and global mainstream users, we implement a unified currency settlement standard. All transactions, order pricing, payment settlement and refund settlement on the website are uniformly denominated and settled in USD.
The unified USD settlement mode avoids the troubles caused by exchange rate fluctuation, currency conversion difference and diversified settlement standards for customers. All order prices are real and transparent, without hidden price differences and extra conversion fees, making customer payment and fund settlement more accurate, efficient and secure.

5. Customer Consultation & Support Service

We provide professional and convenient customer consultation and after-sales support services for all users. For any questions and demands encountered by customers during pre-sale consultation, order payment, logistics inquiry, in-stock use and after-sales processing, they can get in touch with our official professional customer service team through the independent Contact Us page on the website.
Our customer service team has standardized cross-border service literacy and rich industry service experience, and can quickly respond to user demands. We provide all-round services including product detail consultation, order status inquiry, logistics progress tracking, return and refund process guidance, abnormal order processing and other professional support. We adhere to the service tenet of sincerity, patience and efficiency, and reply to and solve customer problems in a timely and accurate manner, so as to resolve all customer doubts and shopping problems to the greatest extent.

6. Service Commitment

We always take customer satisfaction and shopping experience as the core of all service work. From order processing, logistics transportation, cost settlement to after-sales protection, every link implements standardized and institutionalized service procedures. We are committed to providing every global customer with transparent, reliable, efficient and intimate one-stop cross-border shopping services, allowing every user to buy at ease and use comfortably.
We will continue to optimize our service system, upgrade logistics efficiency, improve after-sales mechanisms, and always maintain a customer-oriented service attitude, so as to create a high-quality, low-cost and zero-burden aesthetic shopping platform for users who pursue refined daily life.

 

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