Refund Policy

This Refund Policy serves as a standardized guideline for all return, refund, and compensation services available on our website. It is formulated to ensure transparent, fair, and consistent service for all customers while maintaining a reliable and trustworthy shopping environment. This policy applies to all product orders placed on our platform, covering individual consumer purchases and daily lifestyle product transactions. By placing an order and completing payment on our website, customers acknowledge and fully agree to the return and refund rules stated below. Our team strictly follows standardized service procedures to protect every customer’s legitimate shopping rights and interests and deliver a worry-free cross-border shopping experience.

1. General Refund Eligibility

We provide a generous and customer-friendly return and refund service for all products sold on the website. All items are eligible for return applications within a valid return window after customers receive their packages. Customers may initiate a return and refund request for multiple reasonable scenarios, including but not limited to unsatisfactory product appearance, inconsistent style matching personal expectations, inappropriate usage scenarios, unopened and unused inventory adjustment, or non-human-induced product quality issues.
To qualify for a full refund, all returned items must remain in original condition. Products should be unused, unwashed, undamaged, and free of artificial wear and scratches. All original packaging, accessories, tags, and matching parts must be complete and intact. We reserve the right to review all returned goods to confirm compliance with return standards before proceeding with refund arrangements. Any damage, loss of accessories, or obvious use traces caused by human factors will affect the refund qualification and final refund amount.

2. Return Application Process

All return and refund applications must be submitted through official customer service channels. Customers who need to apply for a return can contact our support team via the Contact Us page on the official website. Our professional customer service staff will guide customers through the standardized return application process, including submitting return reasons, providing relevant product pictures and order information, and confirming return verification details.
After receiving the customer’s return application, our team will complete the preliminary review within a standardized processing cycle and feed back the return approval result and subsequent return operation instructions. Customers only need to follow the official guidance to complete the return delivery and fill in the relevant logistics information truthfully. We will track the returned logistics information in real time until the goods are returned to the designated receiving address and complete the inspection and verification work.

3. Refund Processing Timeline

Once our warehouse receives and verifies the returned items to meet the return conditions, we will immediately initiate the official refund procedure. All qualified refund applications will be fully processed within a standardized refund cycle. The entire refund process is efficient and standardized without unnecessary delay.
After the refund is successfully processed on our side, the fund will be automatically returned to the customer’s original payment account. The specific arrival time of the refund shall be subject to the processing rules of the customer’s payment platform and bank institution. We will complete all internal refund operations in the fastest and most standardized manner to ensure that customers can recover funds smoothly.

4. Shipping and Tariff Refund Rules

Our website provides full-site free global shipping services for all orders, and all cross-border tariffs and additional handling fees incurred during transportation are fully borne by our side. Customers do not need to bear any extra costs in the whole shopping process.
For eligible return orders, we will refund the full product payment amount paid by the customer. Since the initial shipping service and tariff cost are undertaken by our platform as preferential service benefits, the relevant logistics and tariff expenses will not be refunded separately. This rule applies to all return orders of eligible products on the platform, ensuring the unity and standardization of service rules.

5. Partial Refund and Special Circumstance Processing

For individual special scenarios that do not meet the full refund conditions, we provide reasonable partial refund solutions according to the actual situation. If the product has slight non-human defects that do not affect normal use, or the customer only needs to retain part of the goods in the order, both parties can negotiate a reasonable partial refund plan through official customer service communication.
For orders with missing accessories, damaged packaging or slight use traces that do not meet the full return standard, our team will evaluate the actual product condition and give a reasonable partial refund scheme on the premise of fairness and rationality, so as to properly solve customer problems and balance the rights and interests of both parties.

6. Rejected Refund Scenarios

We will reject return and refund applications that do not conform to platform specifications, including but not limited to products damaged by human violence, products with serious use traces that have lost original commodity attributes, products with missing core accessories and original packaging that cannot be returned to intact state, and return applications submitted beyond the valid return period.
In addition, customized products, limited special gift accessories and disposable consumables that have been opened and used do not support return and refund services without quality problems. Our customer service team will give clear reasons for rejection for all unqualified refund applications to ensure transparent and standardized processing.

7. Currency Standard

All refund calculations, settlement standards and fund return operations on our website adopt a unified currency standard, with USD as the only settlement currency. All refund amounts are calculated and returned in accordance with the original order payment amount and currency unit, without exchange rate difference processing and additional conversion fees, ensuring the accuracy and standardization of refund settlement.

8. Policy Updates and Interpretation

We reserve the right to adjust and optimize the content of this Refund Policy according to platform service iteration and operation standard upgrading. All updated policy contents will be displayed on the official website page in a timely manner, and the updated rules will take effect immediately after publication. Continuous use of our website shopping services by customers will be deemed as recognition and acceptance of the latest refund policy rules.

9. Contact Support

If you have any questions about return conditions, refund progress, special scenario processing and policy rules, please contact our official customer service team through the Contact Us page of the website. We will provide professional interpretation, process guidance and problem solving services for all refund-related questions to ensure every customer can enjoy a standardized, fair and reassuring after-sales service experience.

 

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